Initialising
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Be Water My Friend
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[ KEVIN H.Y. LAM ]

Service &
Experience Designer

CX · UX · Service Design
Research · Strategy · Consulting

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Fluid Enough
To React
Precise Enough
To Act
// Selected work
— projects
// About
Kevin H.Y. Lam is a Service & Experience Designer.
10+
Years Experience
40+
Projects Delivered
3+
Industries
// Disciplines
Service Design
End-to-end
Customer Experience
CX Strategy
UX Research
Qual + Quant
Change Management
Adoption
Foresight & Scenarios
Strategic
Design Strategy
Consulting
// Methods
In-depth Interviews
Journey Mapping
Service Blueprinting
Ethnographic Research
Co-design Workshops
Usability Testing
Stakeholder Mapping
Systems Thinking