Initialising
000
Be Water My Friend
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SESSION 00:00

  

    
[ KEVIN H.Y. LAM ]

    

      Service &

      Experience Designer
    

    

      CX · UX · Service Design

      Research · Strategy · Consulting    

  

  
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// Selected work

      
— projects

    

    

  






  

    

      
// About

      
Kevin H.Y. Lam is a Service & Experience Designer.

      

                

          
10+

          
Years Experience

        

                

          
40+

          
Projects Delivered

        

                

          
3+

          
Industries

        

              

    

  






  

    

      

        
// Disciplines

                  

            

            
Service Design

            
End-to-end
          

                  

            

            
Customer Experience

            
CX Strategy
          

                  

            

            
UX Research

            
Qual + Quant
          

                  

            

            
Change Management

            
Adoption
          

                  

            

            
Foresight & Scenarios

            
Strategic
          

                  

            

            
Design Strategy

            
Consulting
          

              

      

        
// Methods

                  

            

            
In-depth Interviews

          

                  

            

            
Journey Mapping

          

                  

            

            
Service Blueprinting

          

                  

            

            
Ethnographic Research

          

                  

            

            
Co-design Workshops

          

                  

            

            
Usability Testing

          

                  

            

            
Stakeholder Mapping

          

                  

            

            
Systems Thinking